dhakawin Terms and Conditions

1. Introduction and Definitions

dhakawin is an online gaming and entertainment platform operated for the Bangladesh market. These terms and conditions ("Terms") set out the legal agreement between dhakawin and users of the platform ("you" or "member").

The meaning of certain key terms used in these Terms is explained below:

• "Platform" — The dhakawin website, application, and all associated services.
• "Account" — A member's personal profile and financial account registered on the platform.
• "Balance" — The total of funds deposited in the account and bonus funds.
• "Bonus" — Additional credits granted for promotional purposes, usable subject to specific conditions.
• "Wagering Requirement" — The specified amount of bets that must be placed before bonus funds can be withdrawn.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply. Together these documents form the complete basis of your relationship with dhakawin.

2. Eligibility and Age Verification

The following eligibility requirements must be met to create and use an account on dhakawin:

• You must be at least 21 years of age.
• You may have only one account in your name.
• You are operating the account on your own behalf and are not acting for any third party.
• You are participating on this platform voluntarily and with full awareness.

Age Verification Process

dhakawin may request documents for age and identity verification at any time. Deposits and withdrawals may be temporarily suspended until verification is complete. A national identity card, passport, or other government-recognised document is acceptable.

3. Account Registration

An account must be created with accurate and complete information. Providing false or misleading information is a violation of the Terms and may result in account cancellation.

Information Required for Registration

• Full name (as per national identity card)
• Date of birth
• Active mobile number
• Email address (optional)
• Preferred username and password

Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Report any unauthorised access to your account to our support team immediately. Sharing account credentials with third parties is strictly prohibited.

4. Deposits and Withdrawals

Deposit Rules

The following methods are available for depositing funds into dhakawin:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Minimum deposit amount: ৳100 (per method). Use only payment methods registered in your own name. Deposits via third parties are not accepted and such transactions will be cancelled.

Withdrawal Rules

Minimum withdrawal amount: ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Identity verification must be completed before a withdrawal is approved.

KYC Verification

Account information must be verified before withdrawal. A photo of an identity document and other supporting documents may be requested at the time of the first withdrawal or for withdrawals above a specified amount.

5. Bonuses and Promotions

Welcome Bonus

dhakawin offers new members a 120% first-deposit bonus of up to ৳8,000.

For example:

• Deposit ৳1,000 → ৳1,200 bonus → Total balance ৳2,200
• Deposit ৳14,000 or more → ৳8,000 bonus → Total balance ৳22,000

Wagering Requirement

A 10x wagering requirement must be met before bonus funds can be withdrawn. That means if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets to become eligible for withdrawal.

Bonus Terms and Conditions

• A bonus offer applies to one account once only.
• The validity period of a bonus will be stated in the offer details.
• Special rules may apply when placing bets with bonus funds.
• Multiple bonuses cannot be used at the same time unless the offer explicitly states otherwise.
• dhakawin reserves the right to modify or cancel bonus offers at any time.

6. Gaming Rules

General Gaming Policy

All games on dhakawin are operated under fair play principles. Each game has its own rules, which are available in the game interface.

Technical Errors

If a game result is affected by a technical error or software issue, dhakawin reserves the right to cancel that round and refund the bet. "Malfunction voids all pays and plays" — winnings obtained due to a technical malfunction are not valid.

Disputed Results

If there is a dispute over a game result, server logs will be considered the final evidence. Contact 24/7 live chat for dispute resolution.

Responsible Gaming Limits

Members may set deposit limits, betting limits, and self-exclusion periods on their account. Visit the Responsible Gaming page for details.

10. Dispute Resolution

If you have an objection or complaint, please first contact us via 24/7 live chat or email. We will work to resolve the issue quickly and fairly.

Complaints Process

• An initial response will be provided within 48 hours of a complaint being raised.
• Complex matters may take up to 7 business days to resolve.
• Server logs and game records will be considered final evidence.

11. Service Suspension and Termination

Termination by dhakawin

dhakawin may suspend or close an account at any time for any of the following reasons:

• Violation of terms and conditions.
• Evidence of fraud or cheating.
• Age verification not completed.
• Account inactive for an extended period (more than 12 months).
• Legal or regulatory requirements.

Closure by the member

You may close your account at any time by contacting the support team. Any verified balance may be withdrawn before the account is closed (provided wagering requirements have been met).

Inactive Account Policy

dhakawin may apply a maintenance fee to accounts that have been inactive for 12 consecutive months. Prior notice will be sent by email or SMS.

12. Amendments and Changes

dhakawin reserves the right to modify these terms and conditions, in whole or in part, at any time. Members will be notified of significant changes via email or app notification.

Continued use of the platform after any changes will be considered acceptance of the updated terms and conditions. It is your responsibility to visit this page regularly to stay informed of any updates.

Legal Jurisdiction

These terms and conditions are interpreted and enforceable under the applicable laws of Bangladesh. In the event of any dispute, both parties will first attempt to resolve it through discussion.

Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together constitute the entire agreement between dhakawin and you, and supersede any prior oral or written understandings.