dhakawin Privacy Policy

Information We Collect

We collect various types of information when you register an account and use services on dhakawin. This information helps us provide you with the best possible service and ensure the security of your account.

1.1 Information You Provide Directly

When you use our services, you may voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Valid identity document details (national ID card or passport)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• Account password and security question answers

1.2 Automatically Collected Information

Some information is collected automatically when you visit our platform:

• IP address and device type
• Browser information and operating system
• Website usage data and log data
• Information collected through cookies and similar technologies
• Gaming activity and transaction history
• Approximate geographic location data

1.3 Information Received from Third Parties

We may sometimes receive additional information from identity verification services or payment processors. This information is used solely to ensure the security of your account and the validity of financial transactions.

Data Sharing and Disclosure

dhakawin never sells your personal information. However, in certain circumstances we may share limited information with trusted partners:

3.1 Service Providers

Necessary information may be shared with technology partners who assist in operating our platform, payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and cloud storage providers. These organisations operate under strict confidentiality agreements.

3.2 Legal Requirements

We may be required to disclose information to comply with court orders, government directives, or applicable law. In such cases we will attempt to notify you, unless prohibited by law.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you by email before any such change takes place.

3.4 With Your Consent

Beyond the cases described above, we will not share your information with anyone without your explicit written consent.

Data Storage and Security Measures

dhakawin applies industry-standard security measures to protect your personal information. Our security framework is described below:

5.1 Technical Safeguards

• All data transmission is secured through 256-bit SSL encryption
• Sensitive information is stored in encrypted databases
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is available
• Firewalls and intrusion detection systems are active

5.2 Data Retention Period

We store your information only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Financial transaction records are retained in accordance with applicable law.

5.3 Response to a Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary corrective action. Our incident response team is always on standby.

Privacy of Minors

dhakawin strictly provides services only to individuals aged 21 and above. Our platform never knowingly collects or processes information from any person under the age of 21.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you have information about an account belonging to a minor, please contact us.

International Data Transfers

To operate our services, your information may be stored or processed in technology infrastructure outside Bangladesh. Whenever information is transferred internationally, we ensure that:

• Adequate data protection measures are in place in the recipient country or organisation.
• Applicable international data protection standards are being met.
• Strict data processing agreements have been executed with the transferring organisation.

To learn more about international data transfers, contact us at [email protected].