dhakawin Responsible Gaming
Your safety is our priority
We believe gaming should be fun, not stressful. At dhakawin, you have access to deposit limits, self-exclusion, and 24/7 support.
dhakawin's position on responsible gaming
dhakawin is committed to providing a safe and enjoyable gaming environment for players in Bangladesh. For us, responsible gaming is not just a policy — it is the core foundation of our platform.
We believe online gaming is a form of entertainment — not a guaranteed source of income. That is why we want you to always play within your means and keep gaming enjoyable.
At dhakawin, we have put in place multiple tools and support systems for responsible gaming. If you ever feel that gaming is having a negative impact on your life, contact us right away.
21+ dhakawin is for players aged 21 and above only. Minors are strictly prohibited from opening an account or playing any game. Age verification is an essential part of our registration process.
Treat gaming as entertainment, not as a source of income.
Never play with borrowed or loaned money.
Do not place more bets in an attempt to recover money you have lost.
Set a fixed time and budget before you play each day.
Never put money into games when you are under stress or acting on emotion.
Our features for responsible gaming
dhakawin gives you several effective tools to keep you safe. Using these, you can stay in control of your gaming experience.
Set a deposit limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once you reach this limit, the system will automatically block further deposits. Lowering the limit takes effect immediately.
Time-out feature
If you want to take a break for a few days, use the time-out feature. You can temporarily close your account for a period of 24 hours up to 6 weeks. During the break, no bets or deposits will be possible.
Permanent self-exclusion
If you feel gaming is becoming difficult to control, choose self-exclusion. This closes your account on a long-term basis. If you attempt to open a new account while exclusion is active, it will be cancelled.
Control your bet limit
Set a limit in advance on how much you will wager per session or per day. When you reach this limit, the system will alert you and can stop your gaming session if needed.
Reality check reminder
You will be reminded at set intervals of how long you have been playing and how much you have spent. This reminder helps you stay aware.
24/7 support in Bengali
If you have any concerns about gaming, contact our Bengali-language live chat support team. We are here for you seven days a week, 24 hours a day.
Recognise the signs of problem gaming
Gaming problems do not appear suddenly — they grow gradually. If you or someone close to you shows the signs below, seek help right away. At dhakawin, we are always here for you.
Remember — asking for help is not a sign of weakness; it takes courage. Responsible gaming means keeping yourself and your family safe.
Playing repeatedly to recover lost money — constantly placing larger bets with the attitude of "I will win this time" is a dangerous sign.
Hiding your gaming from family or friends — lying to or concealing your gaming from the people you care about.
Playing with borrowed or loaned money — betting beyond your financial means by borrowing money means gaming is out of control.
Feeling restless or irritable when you cannot play — losing your temper or feeling uncomfortable when you are unable to play.
Prioritising gaming over work or family — spending time gaming while neglecting daily responsibilities and relationships.
Repeatedly failing to stop gaming — being unable to control your gaming on your own is an important warning sign.
Take control of your gaming
Log in to dhakawin and activate these protective tools from your account settings.
Step 1: Access your account
Log in to dhakawin, go to the "Account Settings" section, and find the "Responsible Gaming" option.
Step 2: Choose your limits
Select whichever applies to you — deposit limit, bet limit, or time limit — and set the amount.
Step 3: Confirm
Confirm your chosen limit. Lowering a limit takes effect immediately, while increasing a limit requires a 24-hour waiting period.
Step 4: Get help
If you have any questions or issues, contact our Bengali support team via 24/7 live chat.
Tips for playing safely
Set a budget: Before each gaming session, decide on a fixed budget. When that budget is gone, stop playing — no matter what.
Set a time limit: Decide in advance how long you will play each day. Set an alarm and stop when the time is up.
Take breaks: Do not play for long stretches without stopping. Step away, have some water, and talk to your family.
Do not play on emotion: Avoid gaming when you are angry, depressed, or under stress. Your ability to make decisions is reduced at those times.
Accept your losses: Gaming involves both winning and losing. Chasing losses by placing more bets only makes the problem worse.
Protect your personal information: Never share your account password with anyone. Do not let others play from your account.
Protecting children and minors
dhakawin strictly prohibits anyone under the age of 21 from opening an account or playing any game. We verify age during registration.
If you have young children or teenagers at home, take the following steps:
Use strong passwords on your computer or mobile device and keep them out of reach of children.
Always log out of the dhakawin app or website after use.
Keep payment details and bank cards safe from children.
Use parental control software on your devices.
If a minor has used your account, notify us immediately via live chat.
When you need help, we are here
dhakawin support team
Our responsible gaming support team is available in Bengali seven days a week, 24 hours a day. Do not hesitate to talk to us about any gaming concerns.
Live chat support
24/7 live chat available in Bengali
Email Support
Responsible gaming tools
Activate anytime from account settings
Is gaming becoming a problem?
If you feel that you or someone close to you is losing control over gaming, take action now. Getting help in time can prevent the situation from getting worse.
dhakawin's trained live chat support team will listen to you with full confidentiality and help you access the support you need.
21+ For adults only. Gaming is for entertainment — not as a source of income.
Questions and answers on responsible gaming
Play for fun,
play responsibly
Enjoy a safe and enjoyable gaming experience at dhakawin. If you ever have a problem, we are always here for you.